10 Vital Questions to ask when choosing a Security Company….

1. Do I have to sign a contract?

It is standard in the industry to execute some form of an agreement for services provided, and equipment sold, and warranty terms.

2. What is the length of the contract?

When you become part of the Pro Technologies family, your length of stay is entirely up to you. Your first year of monitoring is paid with your initial installation, and from there on we have several options with regards to extended warranties, and service plans, as well as an open ended year to year renewal. It is our philosophy, and has been our experience that our clients renew their services with us based on our performance, and because they want to, not because they are locked into a long term agreement.

3.  Does this equipment belong to me?

Absolutely, from day one every piece of equipment we install in your home or business is yours, and is in no way proprietary to Pro Technologies. That means any company you choose may service your alarm system should you for any reason make a change. However; I must admit that out track record is impeccable, and we can offer this to you because we know that there are none better than the technician here at Pro Technologies. We are sure that you will experience that for yourselves from the start.

4.  Does my system have a lockout code?

A lockout code is a code used by alarm companies to prevent other alarm companies from being able to access programming to a system. This can be beneficial in the aspect that you can be sure that no unauthorized access has been made to the integrity of your alarm by anyone other than your alarm company. of choice. However; some alarm companies use this code to prevent you from changing to another alarm company. They may also charge you a service fee to change this back to where you can proceed with another company, if they in fact respond to you at all. This practice is very degrading to our industry, and frowned upon by companies like Pro Technologies, where our clients stay with us based on performance and reputation. To show that we mean what we say, your installation programming code will be provided to you upon completion of the installation to do with as you wish. We do, in fact, change the default code, but only for the reasons mentioned in the first part of our answer.

5.  Is the person that works on my system an employee or an outside contractor?

Any technicians that wear our Pro Technologies emblem are employed by, and have been trained by the best in the business, and will NOT maintain your alarm system until they have proven to us that they have the ability to uphold our name to the level of professionalism we’ve made synonymous with Pro Technologies: Safety, Security & Comfort.

6. Can you guarantee the lowest price?

As much as Pro Technologies would like to be able to offer the lowest up front cost to you, we know very well that in this industry, you truly get what you pay for. Pro Technologies offers only the best equipment to it’s clients. Equipment that has been tested by us for reliability and functionality. We use product lines that we incorporate into our own homes so that we may experience the day to day use, as you do, and can answer your question based on our own experience, and not from the pages of a book. Yes, there are instances that we will encounter controls that we are less familiar with, but with a combined 30 years experience in this industry, our staff rarely is unable to adeptly service any system out there. So, in that respect, we may not be your lowest price, but quality and professionalism comes at a cost, and we can promise that the value of your investment in Pro Technologies is second to none!

7.  Can I access my account online?

Yes, you have 24/7 access to features such as viewing all alarm activity, viewing and editing contact information or forgotten passwords. You may even pay you invoices online via our secured website or through your own PayPal account. A series of pictured keypads will guide you through your system, and provide access to technical manuals, and easy to follow “Pro-Tech Tips” specific to your system that may just provide the answers to your questions. If all else fails, and you require immediate assistance, you will be able to text message our on call technician and proceed from there (emergency service rates may apply).

8.  How often does my system test itself?

Your system will test its communication with our Central Station every seven days at no additional monitoring charge other than your initially agreed investment. Commercial Fire alarms and some U.I. installations require a daily test, and we can accommodate that as well, however, additional charges will apply. We very highly recommend that in addition to the automatic communicator test, you physically test your system on a regular basis to insure proper functionality (manufacturers usually specify once per week).

9.  I was offered a free system, why can’t you?

Actually, we can, and let me explain how. First of all we would maintain the ownership of your equipment. Secondly, we would promise you a limited number of free devices that might provide very little security, and that you will have to purchase the installation of more devices at an exorbitant amount, over and above what the “free stuff” (that we would own as well) to get the level of protection where you feel comfortable. We would then have a term on our contract that since this is “leased” equipment, a 3 or 5 year agreement would have to be signed, and at an elevated monitoring rate. $30 and up based on services provided for burglary, fire, panic, emergency, low temperature, etc. Just try to get out of that one! Lastly, until the terms of service was fulfilled the unlock code would remain in out possession. After that, provided your contract doesn’t automatically renew unless you notify us in writing 30 days prior to your renewal date, you will be able to use your free system any way you wish! How’s that for a deal?
There is no such thing as a free system. End of story.

10.  I don’t think I can afford this. Do I have any other options?

Yes, there are always options. We gladly accept Mastercard and VISA should you wish to use either of those. We can also arrange a lease with a reputable leasing company. Or, unlike the “free system”, we can design a system for you, and customize a payment schedule based on actual equipment sold. Should you decide to change companies, all that would be required is to pay the balance of what is owed, and your system would be yours to proceed with as you wish, free and clear of any further contract obligations.